Terms & Conditions

Legal

Terms & Conditions

Last Updated: 16/7/2026

Please read these Terms & Conditions carefully before using this website or engaging our services. By accessing theelitecitizenship.com, submitting an enquiry, or working with The Elite Citizenship (“we,” “our,” “us,” or “TEC”), you’re agreeing to be bound by everything below. Where you sign a separate engagement agreement with us for a specific case, that agreement’s terms apply alongside these, and will take precedence on any point of detail specific to your case.

01 Agreeing to These Terms

By using this website, submitting an enquiry, or engaging our services, you’re confirming that you’re at least 18 years old and legally able to enter into a binding agreement. These Terms apply to everyone who visits our site, contacts us, or becomes a client — visitors, enquirers, and clients alike.

02 What We Do

The Elite Citizenship is an immigration consultancy offering advisory and support services across study visas, work permits, startup visas, residency, and citizenship by investment. We are a service provider only. Depending on your case, our services may include:

Assessing your eligibility for a specific immigration or investment migration program
Assisting with the visa application process for your chosen category, including liaising with relevant employers or sponsors on your behalf where applicable
Drafting, reviewing, and filing applications on your behalf, and advising you on the documentation required
Any other services connected to your immigration case that we agree to from time to time

Important: We are immigration consultants, not licensed attorneys. Nothing on this website constitutes legal advice, and we strongly recommend seeking independent legal counsel for matters specific to your situation. We’re responsible for processing your application — we are not responsible for matters outside our control, such as the future operations of a sponsoring employer, or decisions made by an embassy or government authority.

03 We Can't Guarantee the Outcome

Working with us doesn’t guarantee that any immigration, work permit, study visa, residency, or citizenship application will be approved. Final decisions rest entirely with the relevant government authority, embassy, university, or issuing body — not with us. You’ll also generally need to appear in person before the embassy or relevant government body yourself as part of your own case; we support and advise, but we don’t stand in for you at that stage.

04 Using Our Website Responsibly

When using our website, you agree not to:

Use it for any unlawful purpose
Send malicious code, spam, or unsolicited communications through it
Attempt to gain unauthorised access to any part of our systems
Scrape, crawl, or systematically extract content without our permission
Impersonate another person or entity, or misrepresent your affiliation with us

05 Fees & What They Cover

Once you engage us, your professional fees are set out in a formal engagement letter specific to your case. Across all engagements, the following general terms apply:

Our professional fee covers our advisory and processing services only. It does not include embassy or government fees, medical examinations, insurance, biometric charges, document legalisation/attestation costs (e.g., MOFA, HEC, or relevant law enforcement departments), or any costs relating to your dependents’ applications. These are separate, additional costs that you pay directly.
Fees are quoted exclusive of any applicable taxes, duties, or levies, which remain your responsibility where they apply.
Invoices are sent to you by email or another agreed method, and are due within the period stated in your engagement agreement (typically 10 days), unless you’ve requested and been granted an extension in advance.
If payment isn’t made on time and no extension has been agreed, we reserve the right to charge a reasonable late fee in addition to the outstanding amount, and — if payment remains outstanding for an extended period — to pause or discontinue services until the matter is resolved.
If you dispute any part of an invoice, let us know in writing promptly (within 5 days of receiving it) so we can resolve it together in good faith. The undisputed portion remains payable in the meantime.

06 Our Refund Policy

We know refund terms matter, so here’s how ours works:

If the relevant government or sponsoring authority formally rejects an application we’ve filed on your behalf, you’re entitled to a refund of the professional fees you’ve paid us, less a reasonable processing deduction, as set out in your engagement agreement. Refunds are processed in instalments over an agreed schedule, and the full process typically takes a few months to complete.
Refunds don’t apply to embassy or government fees themselves — these are paid directly to the relevant authority and aren’t ours to refund.
You won’t be entitled to a refund if an application isn’t submitted, or is rejected, because: you withdrew your case partway through; you provided incorrect information; the documents you submitted turned out to be fake or forged; or you chose to terminate the agreement yourself partway through the process.
Full refund terms, including exact percentages and timelines, are set out in your individual engagement agreement.

07 What We Ask of You

By engaging our services, you agree to:

Provide accurate, complete, and truthful information and documentation
Let us know promptly if anything about your personal circumstances changes in a way that’s relevant to your application
Cooperate fully with any due diligence process required by the program you’re applying to
Cover all embassy, government, and dependent-related costs directly, as described in Section 5
Appear personally before the embassy or relevant government body when required, as part of your own application
Follow all applicable laws in both your country of residence and the country you’re applying to

08 Ending Our Engagement

Either of us can end our working relationship, though the process differs slightly depending on who’s ending it:

We can terminate the engagement at any time, with or without cause, by giving you a short period of written notice (as set out in your engagement agreement). If we do, we’ll refund any fees you’ve paid for services not yet delivered.
You can terminate the engagement at any time by giving us written notice. You’ll remain responsible for paying any fees already accrued up to that point, and any fees already paid for services rendered won’t be refunded.
Either of us can terminate immediately if the other seriously breaches these Terms or the engagement agreement and doesn’t fix it within a short cure period after being notified in writi

09 What We Ask of You

By engaging our services, you agree to:

Provide accurate, complete, and truthful information and documentation
Let us know promptly if anything about your personal circumstances changes in a way that’s relevant to your application
Cooperate fully with any due diligence process required by the program you’re applying to
Cover all embassy, government, and dependent-related costs directly, as described in Section 5
Appear personally before the embassy or relevant government body when required, as part of your own application
Follow all applicable laws in both your country of residence and the country you’re applying to

If you misrepresent or withhold material information, or submit fraudulent documents, we may terminate our services immediately, without refund — and depending on the circumstances, this could carry serious legal consequences of its own.

10 Ownership of Work & Ideas

Any documents, strategies, or materials we create for you as part of delivering our services remain our intellectual property — this is standard “work product” ownership in a consultancy relationship, and doesn’t affect your ownership of your own personal documents or case file. Conversely, anything you provide to us to support your case (your own writing, ideas, or materials) remains yours; we make no claim over it.
Separately, all content on this website — text, graphics, logos, photography, and program guides — belongs to The Elite Citizenship or its content partners. You’re welcome to browse and read it, but reproducing, distributing, or republishing it without our written permission isn’t allowed.

11 How We Handle Your Data During an Engagement

We only use your personal data to deliver the services you’ve engaged us for, and only in line with your instructions and our Privacy Policy. Once our engagement ends, we’ll return or securely destroy your personal data, unless we’re legally required to keep it for a period — for example, the record-keeping period described in our Privacy Policy. We treat non-public information shared during our engagement as confidential, and expect the same from you regarding anything we share with you.

12 Where Our Responsibility Ends

To the fullest extent the law allows, The Elite Citizenship won’t be held liable for:

Indirect, incidental, special, or consequential damages arising from your use of our website or services, including loss of profits, data, or business interruption
Application refusals, program changes, or delays caused by a government authority, embassy, or sponsoring employer
Delays or non-performance caused by events genuinely outside our control — natural disasters, pandemics, war, government actions, changes in immigration law or policy, or embassy processing delays (a “Force Majeure Event”). If one of these happens, our obligations are paused for as long as it lasts, and we won’t be liable for any resulting delay or loss.
Inaccuracies in general program information published on this website

Where liability can’t be excluded entirely, our total liability to you is capped at the total fees you’ve actually paid us under your engagement agreement. By engaging our services, you also agree to hold us harmless from claims arising from the inherent risks of the immigration process itself, and to indemnify us against claims arising from your own breach of these Terms.

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14 Which Laws Apply

These Terms — and any individual engagement agreement you sign with us — are governed by the laws of Pakistan. If a dispute arises, we’ll first try to resolve it through good-faith discussion. If that doesn’t work, the dispute will be handled exclusively by the courts of Lahore, Pakistan.

15 If These Terms Change

We may update these Terms from time to time. Any changes will appear on this page with a new “Last Updated” date, and continuing to use our website or services afterward means you accept the revised version. Where you’ve signed an individual engagement agreement, any changes to that specific agreement require both parties’ written consent.

16 Reach Out to Us

Got a question about this policy, or want to exercise one of your rights? We’re happy to help.